Refund
Policy

Purpose and Scope

This Refund Policy applies to all purchases made through the Peakstone Performance website or platform, including individual program purchases, challenge bundles, subscription plans, and any digital products or coaching packages offered by Peakstone Performance LLC.

This policy does not apply to third-party products or services that may be recommended or linked from our platform. Those are subject to the refund policies of their respective providers.

By completing a purchase, you acknowledge that you have read and agree to this Refund Policy in its entirety. If you have questions about a specific purchase, please contact our support team before completing your transaction.

7-Day Satisfaction Guarantee

Peakstone Performance offers a 7-day satisfaction guarantee on first-time program purchases. If you are not satisfied with your purchase for any reason within the first 7 days of gaining access to the program, you may request a full refund.

To be eligible for a refund under this guarantee, the following conditions must be met:

• The refund request must be submitted within 7 calendar days of your program access date;
• You must not have completed more than 3 days of program tasks;
• It must be your first purchase of the specific program or challenge format;
• The request must be submitted via email to support@peakstoneperformance.com with your order number and reason for the request.

We reserve the right to request additional information to verify eligibility. Refund decisions are final and made at the sole discretion of the Peakstone Performance team. Approved refunds are processed within 7–10 business days and returned to the original payment method.

Refund Eligibility Table

The following table summarizes refund eligibility across common purchase scenarios:

Non-Refundable Purchases

The following purchases are explicitly non-refundable unless there is a verified technical error or billing issue on our part:

• Repeat purchases of the same challenge or program format;
• Programs for which more than 3 daily tasks have been completed;
• Programs that have been fully completed;
• Subscription fees for renewal periods where the subscription was not cancelled in advance;
• Bundle purchases where individual components have been accessed or utilized;
• Any purchase made more than 7 days prior to the refund request;
• Special promotional, discounted, or limited-time offers explicitly marked as non-refundable at checkout;
• Coaching add-ons, one-time consultations, or personalized plan fees once the session or document has been delivered.

We understand that circumstances change. While we are unable to offer refunds outside the conditions listed above, we encourage you to contact our support team to discuss your situation. In some cases, we may offer a program credit, a transfer to a different format, or the ability to pause your current cycle.

Technical Issues and Service Failures

If you experience a verified technical issue that prevents you from accessing or completing a program — such as a platform outage, content delivery failure, or critical bug — you may be eligible for a full or partial refund, or a program credit, at our discretion.

To report a technical issue, contact us at support@peakstoneperformance.com with:

• Your full name and the email address associated with your account;
• Your order number or purchase reference;
• A description of the issue, including when it occurred and what you attempted to resolve it;
• Screenshots or screen recordings, if available, that document the issue.

We will investigate all reported technical issues and respond within 3–5 business days. Intentional misuse of the technical issue refund process may result in account suspension.

Subscription Cancellation

If you are enrolled in a recurring subscription, you may cancel at any time through your account settings or by contacting our support team. Cancellations must be completed at least 24 hours before your next billing date to avoid being charged for the next cycle.

Upon cancellation, your access to the Services will continue until the end of your current paid period. We do not provide pro-rated refunds for mid-cycle cancellations.

It is your sole responsibility to manage your subscription and cancel in advance of unwanted renewal charges. We send renewal reminder notifications by email prior to each billing date. If you did not receive a reminder, please check your spam folder and ensure your email address is current in your account settings.

How to Request a Refund

To request a refund, please follow this process:

1. Email us at support@peakstoneperformance.com with the subject line "Refund Request — [Your Order Number]";
2. Include your full name, email address on file, order number or transaction ID, program name, date of purchase, and the reason for your request;
3. Allow up to 3 business days for us to review your request and respond with a decision;
4. If approved, allow 7–10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

We do not process refunds via phone, social media, or any channel other than email at this time. Incomplete refund requests may result in processing delays.

Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Most issues can be resolved promptly through our support team, and direct resolution is faster and simpler than the chargeback process.

If a chargeback is filed without first contacting us, we reserve the right to suspend or permanently terminate your account pending the outcome of the dispute. Fraudulent chargeback requests — for example, requesting a chargeback after receiving and using the program — may be reported to the relevant authorities and may result in legal action.

In the event of a disputed transaction, we will provide documentation to your financial institution demonstrating that the Services were properly delivered in accordance with the purchase agreement and these Terms.

Program Credits

At our discretion, and in cases where a cash refund is not applicable, we may offer a program credit equivalent to the purchase amount. Credits can be applied toward future program purchases, challenge enrollments, or subscription renewals on the Peakstone Performance platform.

Program credits are non-transferable, have no cash value, and expire 12 months from the date of issuance. Credits cannot be combined with promotional discount codes unless expressly permitted at checkout.

Policy Updates

Peakstone Performance reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to the website. The effective date at the top of this page will reflect the most recent revision.

We recommend reviewing this policy periodically, particularly before making a purchase. Material changes will be communicated via email to registered users. Your continued use of our Services following any changes constitutes acceptance of the revised policy.